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Hello and welcome to Modern CEO! Im Stephanie Mehta, CEO and chief content officer of Mansueto Ventures. Each week this newsletter explores inclusive approaches to leadership drawn from conversations with executives and entrepreneurs, and from the pages of Inc. and Fast Company. If you received this newsletter from a friend, you can sign up to get it yourself every Monday morning. Last week, Modern CEO shared reader recommendations of books leaders should read to get ready for 2026. Lyft CEO David Risher submitted a classic, writing: If youre looking for inspiration on how to write a comeback story for your company, theres no better tale than The Odyssey. Risher knows a bit about penning comeback stories. Hes undertaking the Homerian task of reviving rideshare company Lyft and narrowing the gap between the company and rival Uber. Taking on a turnaround When Risher became CEO of Lyft in April 2023, after serving on its board of directors for almost two years, the companys stock was trading at about $9 per share, well below its IPO price of $72 per share. At the time, its U.S. market penetration was about 26% or 27%. Lyft, once hailed as an innovator and a whimsical alternative to Uber, was stagnating. Risher had previously worked at Amazon, where founder Jeff Bezos instilled an ethos of customer obsession, and he quickly assessed that Lyft had lost sight of its riders. Its employees also tended to overthink issues. Risher has sought to address both issues: Early in his tenure, for example, he noted that customers experienced a cancellation about 15% of the time. When Risher expressed concern over the stat, employees shrugged it off. Eventually a driver would show up, and rides were completed 99% of the time. I said, Okay, but 100% of the time, its annoying, Risher recalls. When some team members suggested they address Rishers concerns by conducting research, he replied: I dont think we have to do a study. I can tell you right now, its just really annoying. So, lets stop doing that, please. Getting driver cancellations down required operational and technical work, but Lyft has made progress, with rates now below 5%. Risher believes that reliability helps customer loyalty. Other rider-centric moves include the national rollout last year of Lyft Silver, a service for older adults, and Women+ Connect, an opt-in feature that increases the odds of pairing female and nonbinary riders with female and nonbinary drivers. Still, Lyft has been called out on safety issues: A recent New York Times investigation into sexual assault by Uber drivers noted that Lyft bans all drivers with convictions for violent felonies but it, too, is facing sexual assault lawsuits from passengers. Were committed to continuously strengthening our systems and working with safety experts, advocates, and regulators to set the highest standards for our industry, the company told The Times. Risher has also worked to expand Lyfts reach via the recent acquisition of Freenow, a European mobility platform, a move that he says doubles the companys addressable market. Now we truly are a global company, he says. Under Rishers leadership, Lyft has eked out gains: Its market share has climbed to about 30%, and the stock now trades at about $19 per share, up about 40% over the past 12 months, outperforming Uber and the broader market. Some analysts have speculated that Lyft could be an attractive acquisition for Amazon, Tesla, Google, or Waymo as they look to expand their autonomous transportation ambitions. As a public company, were on sale every day on the market, Risher responds. People can buy our shares anytime they want, but were not out looking for suitors. Indeed, Risherwho was a comparative literature major at Princeton Universitysounds like someone who hasnt finished writing Lyfts comeback story. When I asked what stage the turnaround is in, he says, It might well be 10%. Whats left to be done? Having really focused on people, customer obsession, and a deep culture of operational excellence, he says, now, frankly, its asking: How do we grow in new ways? He calls autonomous vehicles one of the biggest opportunities weve had since the beginning of the company and envisages a hybrid network that allows riders to decide whether they want a self-driving car or one with a driver. I think thats going to be a big unlock, he adds. Tell us your turnaround tales Are you trying to turn around a company? What are some of the tactics youre deploying to increase sales, grow market share, or restore your brand? Send me a few lines about what youre doing at stephaniemehta@mansueto.com. Well publish top insights in a future newsletter. Listen and read more: comeback kids Brian Niccol, Starbuckss $100 million man, shares his vision Elliot Hill on his mission to make epic shit at Nike How to turn your company around after a crisis
Category:
E-Commerce
To an outside observer (honestly even to the average American), the jurisdiction of the United States government appears convolutedit’s a collection of states with one set of rules that can be overturned by the larger federal government. Holidays can sometimes fall into liminal space, and it can get confusing as to what is open and closed on days such as today (Monday, January 19), Martin Luther King Jr. Day. Lets take a look at the man behind the holiday and the fight to get his birthday recognized, before we dive into how the day is observed. How was Martin Luther King Jr. Day established? Martin Luther King Jr. (MLK) was a civil rights leader, Baptist minister, and social activist whose legacy cannot be overstated. King was instrumental in organizing the Montgomery bus boycott, which began in 1955. He cofounded the Southern Christian Leadership Conference to continue the advancement of Black people in American society. He also organized the 1963 March on Washington, which helped usher in the Civil Rights Act of 1964 and the Voting Rights Act of 1965, and he was the youngest person ever to receive the Nobel Peace Prize in 1964. The movement to create MLK Day started just four days after Kings death in 1968. Representative John Conyers introduced the idea in the House of Representatives, but it would take 11 years before a vote would be held on the motion. It would take even longer for the vote to pass. Stevie Wonder got involved, dropping a single in an effort to get Kings birthday formal recognition. Another march on Washington was organized by King’s wife, Coretta Scott King, where around 500,000 people took to the streets to show their support of the cause. Finally in 1983, the House passed the bill, although the Senate proved to be another battle, as Senator Jesse Helms of North Carolina attempted to block the bill with a filibuster. President Ronald Reagan signed it into law in 1983 and the first federal holiday was observed three years later. It wasnt until 2000 that all 50 states recognized the holiday. Now that we know the history behind the observance, here’s what to know about the potential disruption of normal day-to-day services. Are banks open on MLK Day? No. Most banks are closed because it is a federal holiday. Online banking is available. ATMs are available if you need fast cash. Is the post office open on MLK Day? No. The United Sates Postal Service (USPS) is closed on federal holidays, and most physical post offices won’t be open. Mail will not be delivered. Are Fedex and UPS operating? UPS will be closed in observance of MLK Day. FedEx will remain open with modified service. Is the stock market open? No. Both the New York Stock Exchange (NYSE) and the Nasdaq exchange will be closed. Are schools open? No. Most public schools will be closed in observance of the holiday. If your loved one attends or works at a private school it’s a good practice to double check. Are restaurants open? Yes. Most large chain restaurants will be open but some will modify their hours. This includes major fast-food chains such as McDonald’s, Burger King, Pizza Hut, and others. Smaller mom-and-pop establishments can make their own rules so it is best to call ahead. Are retail chains open? Yes. Most major retailers and big-box stores are open. This includes Walmart, Target, Costco, and Home Depot. Are pharmacies open? Yes. If you happen to catch the flu or a cold that always seems to go around at this time of the year, Walgreens and CVS are available to soothe your ailments. Are grocery stores open? Yes. Groceries stores are typically open, including major chains such as Whole Foods, Kroger, and Aldi. Are national parks free on MLK Day? Not anymore. Under President Trump, the National Park Service changed its policy and eliminated the free admission days that were previously available on both MLK Day and Juneteenth. Free admission is now available on Flag Day, which coincides with the presidents birthday. Many civil rights organizations, such as the National Association for the Advancement of Colored People (NAACP), are upset about this change because of the gravity of both of these observances. Ways to observe MLK Day There are many ways to honor the legacy of King on this day. You could volunteer at a local nonprofit and help your community, or you might consider visiting a Black history museum. You could even honor the day by simply reading a book about the visionary leader or watching one of his many moving speeches.
Category:
E-Commerce
What did the latest holiday shopping season reveal about consumer confidence going into 2026? Mastercard CEO Michael Miebach unpacks the signals hes seeing across global spendingfrom shifting consumer sentiment to AIs growing role in financial security. Miebach also explores how credit cards fit into a future shaped by crypto, digital wallets, and agent-driven commerce, and what it will take for businesses to stay competitive amid continued market disruption. This is an abridged transcript of an interview from Rapid Response, hosted by the former editor-in-chief of Fast Company Bob Safian. From the team behind the Masters of Scale podcast, Rapid Response features candid conversations with todays top business leaders navigating real-time challenges. Subscribe to Rapid Response wherever you get your podcasts to ensure you never miss an episode. You have a unique vantage point on consumer activity. So many payments run through your system. From this past holiday season, do you have any observations about consumer spending or customer sentiment? Any sort of emerging trends or lessons you’ve seen yet? When you think about what we do, we facilitate payments all around the world, so that provides a really interesting data set across all sectors, across all countries, 220 countries and territories. Last year we’re about 160 billion transactions through our network, so it does provide quite a unique view. The past holiday season, 3.9% was the year-over-year growth. So that’s a strong holiday season. You think political uncertainty, you think trade alignments and all these kinds of things, but the consumer held up well. One thing that I thought was striking was apparel sales. So we see this by categories. We don’t see individual Mastercard holder data, but the aggregate data of what are people buying and where are they buying it? So apparel sales had a real moment. So 7.8% growth in apparel, really a stick-out kind of category. One of the interesting things that I saw there in the data this particular season compared to last holiday season, consumers came in early. Probably it’s a continuation of what the consumer has done throughout 2025. “I can look for a better deal. I can look for a promotion.” So Black Friday was particularly strong, and then you look thereafter. So the savvy consumer is doing that, and so are businesses. Businesses were also worried about potentially sitting on inventory through that. So they’re trying to sell their inventory and put out offers earlier. So interesting to see what we’re going to see in 2026. The word affordability, at least in the U.S., has become like this big buzzword. And it sounds like you’re sort of seeing that in some of the data that that’s where people are leaning. When you look at some of the post-tariffs, certain prices have gone up, others have come down. But it’s very interesting when you look at the 3.9% overall. Is that inflation? No. It’s about half price increases, so pretty tame. And the other half is real volume increase where people were just still making investments into the things that they wanted to buy. It’s interesting. You must see data every day about spending patterns and changes. I’m curious how that impacts your planning and strategy. I had a CEO on the show out of the tech world recently who said he’s now replanning every week, that even monthly is too late. Very different leadership perspective from three-year, five-year plans. Is your system different because of the speed of the feedback you get? It’s not. Five years ago, we re-architected Mastercard’s network. We’re in more and more countries around the world. We’re facilitating more and more types of payments that might have been from an account-to-account are now happening on card rails or stablecoins or you name it. So we had to re-architect. From that perspective, that is not really changing our plans. What is changing our plans is if consumer behaviors and consumer choices are changing in more fundamental ways. Younger consumers like “buy now, pay later.” So we got to have that built into our system. Those are the kind of changes [we are tracking], not short-term changes. Its ups and downs from the economy. Where are the payment trends going? Where do we invest to really understand where consumer or business payments are going? The payments need to be smarter, they need to be faster, they need to be safer. All those kinds of things, that’s where we’re investing. But that’s not week on week. We look out two, three years, and then we make those technologies available for our customers, which are generally banks or large merchants or airlines. Those are our customers. You mentioned “buy now, pay later,” a business like Klarna, which went public last year. Isnt a credit card “buy now, pay later?” What’s the distinction? Why do people get so excited about it? It’s yet another payment choice out there. So, payments have not been more competitive than they are today. So you can pay in stablecoins, you can have a push payment, you can have a prepaid payment. You can have a buy now, pay later. This goes straight to essentially a personal loan kind of equivalent. So those are choices. And those are the choices that if we see them amongst consumers or the customers of our customers, then we make them available. If you are a buy now, pay nowa pure play companyyou’re going to find large merchants, large brands that are going to have these offers on their websites and in their stores if they have physical stores. The way that we did it, we built it just as an offer into our network. So wherever Mastercard is available, one of our acquiring partners can offer at the checkout terminal in an in-store and someone can buy now, pay later. So JPMorgan or Galileo are partners like that of us, they make that pay available. So the initial craze of buy now, pay later has died down a bit. I think it’s a very credible choice. We offer it. And a lot of young people think this is a good idea because it gives you more planability of your interest payments and all that. We also think loans on cards where you say, let’s say you pay $500 on a card and you turn that into three payments and many banks just offer that and it’s not going into a buy now or pay later route, but it’s the same outcome. So in the end, people want more control over their finances and more flexibility to buy bigger things that they maybe cannot afford in the moment. And different solutions to that. We’re all about consumer choice and we make all of that available. Obviously we’ve had this drastic evolution from physical cards and checks and even cash to contactless tap and digital wallets. Right. Is this new standard going to stay or do you think things will keep moving to things like biometrics or face scanning? I mean, I know you’ve talked about more personalized payments. Is that what you mean? That’s not quite hat I mean. But when you think payments, it’s a constant evolution, so it’s not going to stay where it is. It took 10 years for contactless to get what it is today. So you tap with your phone, you tap with your card. It’s about two-thirds of global transactions on our network are now contactless. What is now a big driver for the next kind of experience is where checkout really becomes a non-issue. It just going to disappear. So we put a lot of focus on making checkout a non-event, and an enabling technology for that is tokenization. So you take your card data and you turn it into a one-time code that can only be used for the transaction that’s securely shot between the different participants and the payment ecosystem, very safe. Now you can do the same thing with your biometric identity, be your fingerprint or your facial, and that comes along with that transaction token and anybody on the other side can see that is the transaction and it should go through. So it increases security dramatically. So we invented tokenization in the payment side many years back, and it’s now scaling. So we made a commitment starting with Europe that by 2030, every transaction will be tokenized. Really the checkout moment is just going to really recede to the background.
Category:
E-Commerce
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