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Hotel magnate Thomas Pritzker will step down as the executive chairman of Hyatt Hotels after details of his affiliation with Jeffrey Epstein were revealed in documents related to the burgeoning investigation of ties between the notorious sex trafficker and the elite and powerful. Pritzker, in a prepared statement, said he deeply regrets his association with Jeffrey Epstein and Ghislaine Maxwell, a long time associate of Epstein who is serving a 20-year sentence for sex trafficking. I exercised terrible judgment in maintaining contact with them, and there is no excuse for failing to distance myself sooner, Pritzker said in a statement. “I condemn the actions and the harm caused by Epstein and Maxwell and I feel deep sorrow for the pain they inflicted on their victims. There are numerous emails between Pritzker and Epstein included in a cache of Epstein-related documents recently released by the U.S. Department of Justice, with several detailing attempts for dinner meet ups and invitations to various functions. Interactions between the two continued even after Epstein pleaded guilty in 2008 to soliciting prostitution from an underage girl. Emails made public late last year show the crime did little to diminish the desire of that network to stay connected to the financier. Epstein died by suicide while incarcerated in 2019. Pritzker, 75, who is the cousin of Illinois Governor JB Pritzker, was the executive chairman at Hyatt for more than 20 years. His retirement is effective immediately. Hyatt CEO Mark Hoplamazian will succeed Pritzker as chairman. Hyatt has more than 1,500 hotels and all-inclusive resorts in more than 83 countries. Revelations of ties to Epstein have led to the departure or ousting of multiple high-profile individuals in recent days. Dubai announced last week that it was replacing the chairman of one of the worlds largest logistics companies, DP World, because of his ties to Epstein. Also last week, Kathy Ruemmler, the top lawyer at storied investment bank Goldman Sachs and former White House counsel to President Barack Obama, announced her resignation after emails between her and Jeffrey Epstein showed a close relationship where she described him as an older brother and downplayed his sex crimes. Brad Karp resigned as chairman of one of the most prestigious U.S. law firms earlier this month, saying news coverage of his exchanges with Epstein had created a distraction. Karp had served as chairman of Paul, Weiss, Rifkind, Wharton & Garrison since 2008. The New York firm has advanced the cause of civil rights, handled the legal affairs of corporate power brokers and grown into a multibillion-dollar global enterprise. Late last year, King Charles III striped his brother, formerly Prince Andrew, of all his titles and honors, for his relationship with Epstein. This month, King Charles said that he is ready to support UK police examining claims that his brother gave confidential information to Epstein. Michelle Chapman, AP business writer
Category:
E-Commerce
Restaurant operators have been automating customer service processes for years. Implementing kiosks, self-checkout, and mobile ordering has helped margins and cut labor costs. But now there’s a problem. Friendliness scores dropped 12 points in just one year. Thirty-three percent of customers actively avoid restaurants that feel too automated. And AI is about to flood the market. Here’s the choice operators face: double down on customer-facing automation and watch friendliness scores keep falling or use AI differently. Its time to stop automating what customers value and instead start automating what they don’t see. Smart operators recognize that having AI take orders is not the win. The win is using AI to orchestrate back-of-house operations. That includes tasks like: Making sure your kitchen doesn’t run out of the appetizer everyone wants on Friday night. Triggering loyalty promos when inventory starts piling up. Adjusting labor schedules in real time when online orders spike. Thats AI as a conductor, coordinating information across your tech stack so your staff can focus on what drives loyalty, making guests feel seen. THE NEXT AI REVOLUTION There IS a consumer-facing AI revolution coming. Just not the one operators expect. It’s not in the dining room. It’s on phones, in cars, and through smart speakers. Half of consumers already use AI-powered search for buying decisions. Soon they’ll place orders directly through ChatGPT or voice assistants or their car dashboard. Before long, customers will say, “Hey Siri, order our usual from [Restaurant]” while they are driving. Soon they will be able to order a pizza from the ad they see while watching a game. This isn’t science fiction. The infrastructure is already in everyone’s pockets and living rooms. So now you’ve got a new front door. Great. Except most operators can’t even walk through it. Why? Because their tech stack is a mess: POS doesn’t talk to inventory. The loyalty platform won’t integrate with voice ordering. Menu data is scattered. Operators deploying chatbots to replace hostesses? They’re building on sand. The ones investing in integrated platforms that let AI coordinate inventory, labor, loyalty, and ordering? They’re building the foundation. When voice ordering becomes default, operators can capture more market share. 3 AUTOMATION STRATEGIES Successful automation requires going back to the basics. 1. Audit your tech stack. Look for integration gaps. If your systems can’t share data, you’re not ready. 2. Stop automating guest interactions. Kill pilot programs. Instead, shift the budget to technology that supports operational intelligence, such as predictive inventory, dynamic scheduling, loyalty engines that learn. 3. Clean up your menu data. Make it structured with consistent item names, modifiers, and rules that machines can understand. Make it API-ready, so other systems can reliably query whats available and order it correctly. When voice ordering goes mainstream in 2026, restaurants that can’t be found by AI agents will be invisible. Simple as that. Here’s what it comes down to. AI isn’t replacing your people. It’s making them better. And it’s making sure you show up when someone says “order pizza” to their car. Miss that, and you’re invisible. Savneet Singh is the president and CEO of PAR Technology Corp.
Category:
E-Commerce
Nothing is certain, they say, but death and taxes. But a new idea from Meta could add social media to that list. The tech giant was granted a patent in December that would allow it to simulate a user via artificial intelligence when he or she is absent from the social network for extended periods, including, “for example, when the user takes a long break or if the user is deceased.” The patent covers a bot that could simulate your activity across Metas products, including Facebook, Instagram, and Threadsmaking posts, leaving comments, and interacting with other users. It could even, potentially, communicate directly with people via chats or video calls, the patent reads. Andrew Bosworth, Metas chief technology officer, is listed as the primary inventor, and the patent was first filed in November 2023. A Meta spokesperson tells Fast Company the company has “no plans to move forward with this example.” Withdrawing from a social media platform can affect “the user experience of several users,” the patent reads. “The impact on the users is much more severe and permanent if that user is deceased and can never return to the social networking platform.” Creepy? Sure seems it. Unprecedented? Not as much as you might think. In 2021, Microsoft obtained a patent for a chatbot that would let you talk with dead people, both loved ones and celebrities. Like Meta, Microsoft said it had no plans to use the technologyand Tim OBrien, Microsofts general manager of AI programs at the time, said in a social media post he agreed it was “disturbing.” Meanwhile, startups like Eternos and HereAfter AI let people create a “digital twin” that can engage with loved ones after they have passed away. Meta first publicly discussed the concept of a chatbot for the dead about two-and-a-half years ago, when founder Mark Zuckerberg, in an interview with podcaster Lex Fridman (in the Metaverse, of course), said, If someone has lost a loved one and is grieving, there may be ways in which being able to interact or relive certain memories could be helpful. Zuckerberg did note, however, that the technology could become “unhealthy.” Metas take on a postmortem chatbot would analyze user-specific data, including posts, voice messages, chats, comments, and likes, to build a sense of who the person was. It would amalgamate that data into a digital persona designed to mimic the users activity. The bot would identify that any responses were not actually generated by the user, the patent says, but rather were the result of a simulation. Now, there are some hurdles Meta doesnt mention in the patent. What people say in a direct message to a close friend or loved one isnt necessarily meant for wider consumption. Picture, for instance, one spouse venting to the other about how frustrated they were with their child after some “terrible twos” or teenage incidentonly for that child to later be told by the bot how much they annoyed their now-dead loved one. After all, AI has yet to grasp social niceties, or when silence or a white lie is better than the truth. Presently, when someone dies, Meta offers several options for survivors. The page can be permanently removed (assuming you have the necessary paperwork, such as a death certificate), or it can be turned into a memorial, where people can read past posts and leave messages of their own. As unpleasant as the topic is, Meta has good reason to think about death. One study predicts that by 2050, the number of dead users on Facebook will outnumber the living. By 2100, there could be more than 4.9 billion dead profiles on the platform.
Category:
E-Commerce
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