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Amidst much confusion, polarization, and debate around how AI will impact work, the fact of the matter is that many people are concerned by automation and the prospect of AI job elimination. For example, the simple notion that AI is going to take my job is a thought that has crossed the minds of 25% of workers. For some, this may be true, although the magnitude of AI-driven job displacement is still uncertain; depending on assumptions, AI-driven job displacement could potentially range from 3% to 14%. What will the ultimate figure be? Its hard to know: nobody has data on the future, and any projection is merely extrapolating from past data and past innovation, which may or not be relevant to the AI age. And yet, one thing is clear: for some workers, AI job displacement isnt a distant fearit is already their reality. Indeed, it was recently announced that Accenture is making layoffs to reshape its employees for the era of AI, exiting employees that it views cannot be retrained with AI skills. As brutal as this may sound, it could still signal a trend many organizations are contemplating (but not yet officially acknowledging). {"blockType":"mv-promo-block","data":{"imageDesktopUrl":"https:\/\/images.fastcompany.com\/image\/upload\/f_webp,q_auto,c_fit\/wp-cms-2\/2025\/10\/tcp-photo-syndey-16X9.jpg","imageMobileUrl":"https:\/\/images.fastcompany.com\/image\/upload\/f_webp,q_auto,c_fit\/wp-cms-2\/2025\/10\/tcp-photo-syndey-1x1-2.jpg","eyebrow":"","headline":"Get more insights from Tomas Chamorro-Premuzic","dek":"Dr. Tomas Chamorro-Premuzic is a professor of organizational psychology at UCL and Columbia University, and the co-founder of DeeperSignals. He has authored 15 books and over 250 scientific articles on the psychology of talent, leadership, AI, and entrepreneurship. ","subhed":"","description":"","ctaText":"Learn More","ctaUrl":"https:\/\/drtomas.com\/intro\/","theme":{"bg":"#2b2d30","text":"#ffffff","eyebrow":"#9aa2aa","subhed":"#ffffff","buttonBg":"#3b3f46","buttonHoverBg":"#3b3f46","buttonText":"#ffffff"},"imageDesktopId":91424798,"imageMobileId":91424800,"shareable":false,"slug":""}} AI can create new roles This is not to deny the positive impact AI is having on jobs and careers. Most notably, AI is creating new roles. For example, although IBM laid off almost 8,000 employees, mostly in HR, with the aim of automating their workflows, this resulted in a recruitment drive for software engineers. Thats not to say that the only way to avoid losing your job to AI is to become an AI engineer; IBM also invested in the recruitment of marketing and sales roles, which require human creativity and problem-solving. Can it replace humans? Importantly, organizations are increasingly realizing that AI is not the ultimate solution, and that it cannot replace humans unique skills. For instance, Klarna replaced 700 workers from its customer service team with AI agents in a move estimated to boost profits by $40 million. Despite the agents cutting resolution time to two minutes from the previous 11 minutes, the service provided by agents was reportedly lower in quality compared to the service provided by humans. As a result, Klarna has launched a new initiative to hire more human customer service workers. The importance of AI literacy Despite this, Klarna is not rolling back its AI and will instead continue to invest heavily in the technology, signaling that it intends to have humans and AI work alongside each other. This is a powerful combination, with research suggesting that workers using AI complete 12% more tasks, work 25% quicker, and have 40% higher quality outputs than those not using AI. Using AI doesnt automatically improve job performance, though; workers, particularly knowledge workers, must know how to use it wellthey must have AI literacy. Research has found that generative AI literacy in particular significantly impacts job performance. It also increases creative self-efficacythe belief an individual has in their ability to be creative and innovative. While the stronger job performance resulting from AI literacy alone isnt enough to provide job security, research by LinkedIn suggests that AI literacy can boost career progression, and over 80% of leaders say that new worker skills are needed in the age of AI. With several countries around the world already promoting AI literacy, it could be a lack of AI literacy, not AI itself, that puts your job at risk. How to become AI literate Staff AI literacy is a requirement under the EU AI Act, which governs the AI available on the market in the EU and will have global implications, but the form that literacy training must take is not specified. Indeed, AI literacy is not one size fits all. Training must take into account the technical knowledge, experience, education, and training of staff, as well as the context the AI systems operate in and who they are used by. At a minimum, AI literacy programs should cover the basics of how AI works, the risks involved, and how the risks can be mitigated. A sociotechnical approach is also key; AI risks are not just a technical or social problem. Using AI safely requires an understanding of the role you play as well as how the technology works. AI literacy is not just an achievement for your LinkedIn profile; knowing how to use AI effectively could be the difference between keeping and losing your job. Beyond survival: thriving in the AI era However, AI literacy shouldnt just be seen as a defensive strategy to avoid redundancy. The real opportunity lies in using AI to amplify human potential. Workers who master AI tools can automate mundane parts of their jobs, freeing up time for tasks that require judgment, empathy, and creativitythe very things machines cant yet replicate. In other words, AI-literate employees dont just suvive automation; they lead it. AI literacy as a new form of intelligence Historically, each major technological revolution created a new kind of intelligence that defined success: reading and writing in the industrial age, digital literacy in the information age, and now, AI literacy in the algorithmic age. Understanding how to prompt, evaluate, and collaborate with intelligent systems is rapidly becoming as essential as knowing how to read or type. The difference between being augmented and being automated is not in the technology, but in the person using it. A call for lifelong learning The single best way to future-proof a career is to stay curious and keep learning. AI will not replace people who are adaptable, inquisitive, and capable of learning new tools as they emerge. But people who resist learning may quickly find themselves replaced by those who dont. The future of work belongs to those who are not just technically skilled, but psychologically prepared to reinvent themselvescontinuously. Want to assess your own AI literacy? Heres a simple, practical 10-item AI literacy test designed to assess how well you may understand, use, and critically evaluate AI tools at work. It balances conceptual knowledge, ethical awareness, and applied skill, and can be adapted for self-assessment or formal training. Instructions:Choose the best answer (A, B, C, or D) for each question.Each correct answer = 1 point.Interpretation key follows below. 1. What is the main difference between traditional software and AI systems?A. AI systems never make mistakesB. AI systems learn from data rather than following fixed rulesC. AI systems are programmed by humans to do one specific task onlyD. AI systems dont need electricity Correct answer: B 2. Which of the following best defines Generative AI?A. AI that predicts stock pricesB. AI that can create new content (text, images, code, etc.) based on training dataC. AI that generates electricityD. AI that manages databases Correct answer: B 3. If you ask ChatGPT for help writing an email and then edit it to fit your tone, this is an example of:A. AI replacing human workB. HumanAI collaboration (augmentation)C. Algorithmic biasD. Deepfake creation Correct answer: B 4. Which of the following is a major ethical risk of AI?A. Too much human empathyB. Algorithmic bias leading to unfair outcomesC. Faster decision-makingD. High energy efficiency Correct answer: B 5. What does AI hallucination mean?A. AI creating false or made-up outputs that sound plausibleB. AI visualizing dataC. AI having emotionsD. AI overheating due to overuse Correct answer: A 6. Which of the following statements is TRUE about data privacy and AI?A. AI systems never store your dataB. Data used to train or run AI may contain sensitive personal informationC. AI makes all data anonymous automaticallyD. Data privacy laws dont apply to AI systems Correct answer: B 7. What is the best way to ensure reliable AI output?A. Accept all AI answers as correctB. Verify and fact-check outputs using trusted human or data sourcesC. Use AI only for creative writingD. Ignore the AIs sources Correct answer: B 8. Which of these professions is least likely to be fully automated by AI?A. Graphic designB. Customer serviceC. PsychotherapyD. Data entry Correct answer: C 9. Prompt engineering refers to:A. Writing code to create AI modelsB. Crafting precise inputs or questions to get better AI responsesC. Building robotsD. Programming hardware chips Correct answer: B 10. The EU AI Act requires organizations to:A. Replace humans with AI wherever possibleB. Ban all generative AIC. Ensure staff have adequate AI literacy and trainingD. Only use open-source AI Correct answer: C Scoring & Interpretation 03: AI Beginner Youre curious but need to learn the basics. Try a short AI literacy course. 47: AI Aware You understand the concepts but need more practical experience. Start experimenting with AI tools. 810: AI Fluent You can work effectively with AI and critically assess its risks and benefits. Keep refining your skills. {"blockType":"mv-promo-block","data":{"imageDesktopUrl":"https:\/\/images.fastcompany.com\/image\/upload\/f_webp,q_auto,c_fit\/wp-cms-2\/2025\/10\/tcp-photo-syndey-16X9.jpg","imageMobileUrl":"https:\/\/images.fastcompany.com\/image\/upload\/f_webp,q_auto,c_fit\/wp-cms-2\/2025\/10\/tcp-photo-syndey-1x1-2.jpg","eyebrow":"","headline":"Get more insights from Tomas Chamorro-Premuzic","dek":"Dr. Tomas Chamorro-Premuzic is a professor of organizational psychology at UCL and Columbia University, and the co-founder of DeeperSignals. He has authored 15 books and over 250 scientific articles on the psychology of talent, leadership, AI, and entrepreneurship. ","subhed":"","description":"","ctaText":"Learn More","ctaUrl":"https:\/\/drtomas.com\/intro\/","theme":{"bg":"#2b2d30","text":"#ffffff","eyebrow":"#9aa2aa","subhed":"#ffffff","buttonBg":"#3b3f46","buttonHoverBg":"#3b3f46","buttonText":"#ffffff"},"imageDesktopId":91424798,"imageMobileId":91424800,"shareable":false,"slug":""}}
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E-Commerce
Whats the best way to respond when customers, former fans, or anyone else criticizes your work? Taylor Swift just provided a perfect script for what to say. Its a great example for any entrepreneur, business leader, or creator to follow. Swifts 12th album, The Life of a Showgirl, released 10 days ago, is unquestionably a commercial success. It broke streaming records on Spotify with more than five million pre-saves, as just one example. But that doesnt mean that everyone loves it. The reaction from music critics has been lukewarm and the reaction from fans is decidedly mixed, with some saying they adore the album and others saying they cant stand it. One brand strategist declared on Instagram that the album was flopping, in a post thats been seen more than 1.4 million times, according to Newsweek. Swift, of course, is a very seasoned performer who has always written her own rules and has a finely tuned sense of how to communicate with her fans. So the mixed reactions dont seem to faze her at all. During an interview for Apple Music, she explained how she feels about the negative reactions. But if youre pressed for time, ET posted a video report less than three minutes long. It explains the controversy and includes clips of Swifts pitch perfect response. Heres some of what she did right. 1. She thanked her critics I do this too, with most negative feedback I get from readers or audience members. As Swift well knows, the fact that someone takes the trouble to give an opinion about your work means they care enough to pay attention to you. And in todays attention economy, that is a gift. The rule of show business is, if its the first week of my album release and you are saying either my name or my album title, youre helping, she said. I have a lot of respect for peoples subjective opinions on art. Shes right, of course. The fact that peoples opinions of this album are divided could bring new listeners because people who normally arent interested in her music may become curious to hear the songs and form their own opinions. 2. She put the focus on her fans This is something Swift does extraordinarily well and its one reason for her outsize success. And so, she very wisely made the criticism about them, rather than about her. Our goal as entertainers is to be a mirror, she said. What youre going through in your life is going to affect whether you relate to the music that Im putting out at any given moment. She added that she loves it when fans tell her they used to love one of her albums and, based on the events in their own lives, come to favor another. It was a very clever comment. It invited people to consider how their own feelings or preferences might affect their opinions. And it gave them permission to change their minds in the future. 3. She said she had done her best work Whatever fans or critics may say about Showgirl, Swift made it clear that she herself is happy with it. When Im making my music, I know what I made. I know I adore it, she said. And she did something very, very clever. She slyly pointed out that getting criticism is fitting given the nature of this particular album. The title track describes the bittersweet life of a performer: I make my money being pretty and witty. But also: I paid my dues, with every bruise I knew what to expect. And so, she told Zane Lowe, On the theme of what the showgirl is, all of this is part of it. Minda Zetlin This article originally appeared on Fast Companys sister publication, Inc. Inc. is the voice of the American entrepreneur. We inspire, inform, and document the most fascinating people in business: the risk-takers, the innovators, and the ultra-driven go-getters that represent the most dynamic force in the American economy.
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E-Commerce
In what might be the most up-front leave request of the year, a Gen Z employee emailed his boss asking for 10 days off to recover from a breakup. I recently had a breakup and havent been able to focus on work. I need a short break, they wrote in an email that was recently screenshotted and posted to X. Entrepreneur and CEO Jasveer Singh shared the unusually candid request on social media, captioning it: Got the most honest leave application yesterday. Gen Z doesnt do filters! (Singh just so happens to be the cofounder and CEO of Knot Dating, a dating app. Coincidence?) Whether the email was genuine or a clever PR stunt, it gained nearly 14 million views since it was posted Tuesday, sparking the debate: should heartbreak qualify as a legitimate reason to take time off work? Workplaces are generally sympathetic to time off for illness or family emergencies. But when it comes to a messy breakup, that empathy tends to dry up quickly. Across the U.S., heartbreak leave isnt standard policy. Telling your boss you need a few days because a parent is sick sounds reasonable. Admitting youve had a fight with your partner and are currently crashing on a friends sofa? Not so much. Often, workers might take personal days for such events, but theres certainly no widespread PTO policy around breakups. Yet in other countries, the idea isnt as far-fetched. In Germany, employees can take leave for liebeskummer, which translates to love grief. Other companies allow for heartbreak leave under the guise of well-being days or mental health days. Studies show that our brains register emotional pain in the same way as physical pain, and in some cases, it can even lead to broken heart syndrome, which literally affects the hearts ability to pump blood properly around the body. From a bosss perspective, emotionally checked-out employees can cost companies just as much as absenteeism. A 2022 University of Minnesota study found that 44% of people going through divorce said it negatively affected their work. Many reported struggling to focus, sleep, or control their emotions. That leaves employees either telling white lies to secure the necessary time off to heal, or powering through . . . likely with regular breaks to sob in the bathroom before returning to their desk swollen-eyed and puffy-faced. In recent years, following the pandemic-era trend of more power to the workers, people have pushed more for additional benefits beyond just the ability to work hybrid or remotely. In the U.S., some states offer bereavement leave for pets, a trend thats gained momentum. Menstrual leave has also entered the conversation, as has gender affirmation leave. Not everyone will want or need heartbreak leave, mind you. Some people prefer to throw themselves into work as a distraction. But acknowledging the end of a relationship as a valid source of suffering could go a long way toward building a more empathetic workplace. As for the Singhs heartbroken employee? Leave approved without any questions, he confirmed.
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E-Commerce
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