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Chilis is celebrating National Margarita Day this month with a new romcom Lifetime holiday movie. The casual-dining restaurant chain and cable network will debut a 15-minute TV short film, called Ill Be Home For National Margarita Day, first airing on Lifetime on February 19 and available on Lifetime.com, YouTube, and social platforms. Starring actors Maria Menounos and Taye Diggs, the new flick hits on all the classic Lifetime tropes, including a big-city-dwelling woman returning to her hometown to reconnect with an old flame, who happens to be a bartender at Chilis. The reunited lovers must work together to save a small towns National Margarita Day celebration from the villainous big-city developer. Hes like a bad guy right out of a Lifetime movie, says Diggs during one of the films self-referential moments. I think there are parallels between why people look to Lifetime and the great content they create, as well as why people look for a night out at a place like Chilis, says Chili’s chief marketing officer George Felix in an interview with Fast Company. Its a reliable source of comfort. The project also presents an appetizing marketing opportunity for Chilis, which sold 25 million margaritas last year, more than any other restaurant chain in the U.S. Chilis worked with creative agency Mischief on the film, which is a core pillar of the restaurant chains largest-ever marketing campaign for National Margarita Day, a holiday that is celebrated on February 22. ‘We need excuses to laugh’ Chilis is also offering several margarita promos, including a one-day $5 margarita special called the Tequila Trifecta, which combines el Jimador Silver, 1800 Reposado, and Jose Cuervo Gold. When people are thinking about margaritas and a place to go out, Chili’s is really the first choice, says Felix. Menounos, who plays Liz, is already well known to the Lifetime audience having previously appeared in the networks films including Christmas at Plumhill Manor and The Holiday Dating Guide. The actress says she is so charmed by the genre that she cofounded a holiday movie production company in 2024 with her husband, writer and film producer Keven Undergaro, called We Heart Holidays. Life has gotten so hard and so challenging, we need excuses to laugh, and smile, and have fun, and have margaritas, says Menounos. [Photo: Chili’s] Menounos has also been a devoted fan of Chilis for well over two decades and even hired a former Chilis waiter to work at her company. Menounos says she tends to prefer appetizers including the chips and salsa, nachos, and the fried mozzarella. Beyond her love of holiday flicks, Menounos says she was lured to the project to work with a friend, Diggs, who plays Sam in the film and also previously starred in Lifetimes Terry McMillian Presents: Forever. Diggs says hes a more recent convert to the Chilis cuisine. We all knew these characters, but at the same time, its a little bit tongue in cheek, because were talking about Chilis and mozzarella sticks and margaritas, says Diggs. A bar and grill on a roll The chain has become a star performer for restaurant operator Brinker, which also owns the Italian-themed Maggianos. Comparable restaurant sales, which tracks the performance at locations that have been open for more than 18 months, have increased steadily over the past several quarters. For the most recent fiscal second quarter, comparable restaurant sales jumped 31% at Chilis, growth that astonished Wall Street analysts, who have praised the chains comeback as one of the strongest ever in the restaurant industry. Felix says the chain has benefited from reinvesting in national TV advertising after a long pause during the pandemic, as well as a streamlined menu with 25% fewer items than two years ago. The core focus is now on five categories: burgers, chicken crispers, fajitas, margaritas, and the triple dipper. [Photo: Lifetime] The triple dipper, which allows diners to select from a range of three different appetizers, has been a particular popular dish. Last spring, Chilis began to notice some social media chatter, especially on TikTok, that frequently featured the combination of sliders, honey chipotle chicken crispers, and fried mozzarella. TikTok users were particularly drawn to performing whats known as the cheese pull” as they bite into the fried mozzarella. This item really lends itself to the way that the TikTok food world works, says Felix. Chilis cultivated interest in the dish by partnering with social media influencers. The triple dipper has amassed over 200 million views on TikTok in just he past six months. The Lifetime film presents yet another opportunity for Chilis to lean into pop culture. While the networks audience tends to skew more female, Chilis says the brands overall strategy is fairly gender balanced. Recent partnerships include launching the espresso martini with the female cast members of Bravos TV show Vanderpump Rules, but other recent activations with NASCAR and the comedy group Dude Perfect lean more male. The fact that Chili’s is a brand that really appeals to a wide demographic gives us, as marketers, a wide range of partners that we can play with, says Felix. Lifetime hits one of our big audiences in a big way.
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E-Commerce
The Fast Company Impact Council is a private membership community of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Members pay annual membership dues for access to peer learning and thought leadership opportunities, events and more. Over the past decade, the rising cost of insulin epitomized the broader systemic issue of higher healthcare out-of-pocket costs that prevented many Americans from accessing essential care. People with diabetes, who rely on insulin to maintain their health, were routinely priced out of accessing their medicationsforced to choose between filling their prescriptions or paying other bills. As a result, lowering the cost of insulin became a political rallying cry, compelling elected officials and regulators to take action. Given the complexity of the American healthcare system, theres no magic bullet when it comes to reducing insulin pricesor any prescription price for that matter. Patent protections, gaps in targeted affordability regulations, and supply chain issues are just a handful of the network dynamics at play. But, through collaborative efforts by pharma, lawmakers, and other stakeholders, the tide on insulin prices is beginning to turn. New research from GoodRx shows that the average price per insulin unit dropped 42% from 2019 to mid-2024the lowest average in a decade. Notably, it wasnt just one factor that contributed to this significant drop. The Inflation Reduction Act, which began capping costs for Medicare enrollees, was a game changer for millions of Americans. Voluntary manufacturer price cuts and savings programs, as well as increased approvals of biosimilars and generics, also drove big declines in insulin prices. Collectively, these efforts reflect a pivotal shift toward improving accessibility. Most importantly, this illustrates how, when the industry comes together, we can make medications more affordable. Collaboration as a catalyst for change To usher in a new era of affordable medicine, working together across the healthcare ecosystem is essential. Pharmaceutical companies, policymakers, insurance companies, and healthcare systems each hold a critical piece of the solution. While insulin price reductions are a notable victory, out-of-pocket costs for prescription medications continue to trend upward. Since 2014, prescription list prices have grown nearly 40%. Today, fewer medications are covered by insurance, and others are subject to restrictions like step therapy and prior authorizations. These factors contribute to why an estimated 53 million Americans leave their medications at the pharmacy counter every month. The insulin example demonstrates the impact that joint efforts can have in making lasting change, and private partners can play a significant role in driving innovation. At GoodRx, we saw an opportunity to contribute to the solution by partnering with Sanofi in 2023 to offer their most prescribed insulin, Lantus, for only $35 to all Americanswhether they had insurance or not. This happened before the manufacturer implemented its own program for consumers with commercial insurance and within the same coverage year that Medicare enrollees began benefiting from $35 insulin copay caps. Apply the insulin blueprint Though insulin was the starting point, it was only the first step on our path to better support people with diabetes. Since partnering with Sanofi, GoodRx broadened its efforts by launching cash-pay programs with other manufacturers to make essential diabetes medications and devices more affordableespecially for those not covered by insurance or with high out-of-pocket costs. For instance, weve partnered with Dexcom to lower the price of their Dexcom G6 and Dexcom G7 continuous glucose monitors by over $200 per month for consumers with diabetes. Both of these programs have brought savings to thousands of people who used GoodRx to complement insurance shortfalls. Our success with diabetes offers a playbook to tackle affordability challenges for other chronic conditions, such as heart and renal diseases. The groundbreaking medications and technology used to treat and monitor these conditions, especially solutions new to the market, typically come with high price tags that put them out of reach for many people. But it doesnt have to be this way. To prioritize affordability and increase access to lifesaving treatments, there must be a sustained commitment to transparency and accountability from all stakeholders. Policymakers can strengthen and expand consumer-centric legislation while enforcing regulations that ensure companies prioritize the needs of people over profits. Pharmaceutical companies can prioritize the development of innovative treatments to advance patient care while also taking deliberate steps to improve affordability. This includes providing savings programs and supporting the production of biosimilars and generics to ensure broader patient access to lifesaving medication. Charting a path forward At GoodRx, we collaborate with partners across the healthcare industry, from pharmaceutical companies to retail pharmacies and healthcare professionals. These interactions provide an unparalleled vantage point for identifying opportunities to improve transparency and affordability. The journey toward making healthcare more affordable is undeniably complex, but the insulin price reduction serves as a beacon of hope. It underscores how sustained, collaborative efforts and a shared commitment to the public good can improve access to critical medications for those who need them most. The path forward is clear, and it is up to us as industry leaders to follow it. Dorothy Gemmell is chief commercial officer and president, manufacturer solutions at GoodRx.
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E-Commerce
The Fast Company Impact Council is a private membership community of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Members pay annual membership dues for access to peer learning and thought leadership opportunities, events and more. When I was a college student renting an apartment in New York City, I learned firsthand that the rental process was overly complex and inefficient. My friends and I lost out on an apartment we really wanted simply because we couldnt gather the necessary documentation fast enough. That experience stuck with me, and it sparked an ideawhy not electronically store all of the documentation you need to apply for rental housing so its always ready at your fingertips. So I built an app to do just that. Along the way, I began talking to more people on both sides of the rental process, and I realized the issues went beyond just tenants. Understand both sides of the equation As I spoke with more landlords, I realized that they were just as frustrated as tenants, if not more so. I saw that independent landlords, in particular, felt a deep connection to their tenants and wanted them to have a positive experience. Yet, they were forced into a system filled with inefficienciesusing pens, paper, and spreadsheets to manage complex situations, resulting in logistical headaches. Independent landlords told me about pain points they were struggling with: how to collect rent efficiently; how to handle maintenance requests in a timely fashion; how to fill vacant units faster; and how to create a rental experience that makes people want to stay. Meanwhile, the technology available was not cost effective nor purpose-built for them. The existing systems were designed for massive property managers with different issues and budgets. Interacting with renters (and being one myself) revealed that renters value convenience just as much as their landlords. Tenants also struggled with outdated payment systems, maintenance requests getting lost or forgotten, and difficulties communicating with their landlords, making them feel dissatisfied and less likely to renew their leases. They wanted an easy way to pay rent, submit maintenance requests, and stay informed about issues (like property water shutoffs or garbage day changes). Driven by the belief that there had to be a better way, I saw an opportunity to bridge this gap, making the renting process easier for both landlords and tenants. Listening to the needs of both sides was instrumental in turning a personal project into an industry-changing solution. The power of customer feedback (and trust) Since my desire to build a software platform was born from talking to potential product users, it was only natural that listening to customers has been the cornerstone of my product development approach. One of my biggest regrets was waiting too long before sharing the platform with potential customers. I spent over two years building the first version without letting anyone use it because I was convinced it had to be “perfect.” Ive since learned that waiting for a perfect or “customer-ready” product before releasing it is counterproductive. In technology, quick iterations are important. If a technical feature or update can solve 50% of the customers problems, just release it. Helping people sooner is better than waiting until a solution is 95% complete. Plus, customer feedback will help refine and optimize the product along the way. Once we got our product into customers hands, their feedback shaped everything. We learned that some features we thought were essential werent actually necessary, while othersones we hadnt even consideredbecame must-haves. By creating a direct feedback loop, we could pivot quickly, iterate fast, and build a product that truly meets users needs. Both customers and investors are willing to take a leap of faith with you if they feel heard and included in the journey. Weve built a technology platform alongside users, and that collaboration has been invaluable. By staying engaged with our customers, weve ensured that were delivering what they actually need, not just what we think they need. A data-driven, customer-centric approach Once you have a good process to incorporate customer feedback into the development process, adding and analyzing data provides an even higher level of alignment on goals and decision making. Data gives us the “why” behind our choices, creating transparency and understanding within the company. This approach allows us to focus on the “right” thingsgiving customers everything they need, and nothing they dont. As Steve Jobs once said, innovation is actually saying “no” to a thousand good ideas so you can focus on the most important ones, and I believe that wholeheartedly. Starting with your customer lets you focus on the most important ideas, and making data-driven decisions helps you refine those ideas and turn them into real solutions that help real people. Case in point: We added a Credit Boost feature that allowed tenants to report their on-time rent payments to TransUnion to help them build credit and/or boost their credit scores. When analyzing our internal data over the past four years, we learned that landlords are likely to see a 13% jump in on-time rent payments when their tenants use it. So this feature that was originally intended to benefit tenants was also benefiting landlords. Therefore, we added partnerships with Experian and Equifax, becoming the first property management software to enable on-time rent reporting to all three major credit bureaus, and we also made the feature available to landlords so they could purchase it for their tenants as an extra perk or amenity. We used this approach to improve landlords and tenant relationships and lives many times. Some examples: offering autopay to reduce missed rent payments and late fees; providing customizable experiences such as template builders for pre-qualification and application processes; developing accelerated two-day funding for rent payments; and adding state-of-the-art security layers to protect landlord and tenant identities, protecting them against fraud. We are continuously iterating, adapting, and refining the platform to ensure that renting is an easy and enjoyable experience for all. By focusing on these principles, weve created a platform that not only simplifies property management but also improves relationships between landlords and tenants. Investors can dedicate more time to their personal lives while growing their financial success, and renters benefit from a seamless, hassle-free process. Embrace the entrepreneurial mindset Ultimately, Ive learned that success comes from a simple but powerful philosophy: Build only whats needed, listen to the people who use your product, and always look for ways to make things better. By focusing on these principles, weve created a platform that simplifies property management and makes renting a better experience for everyone. Renting shouldn’t be a battleit should be a partnership. And thats the future we continue to build. Ryan Barone is cofounder and CEO of RentRedi.
Category:
E-Commerce
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