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What does it take to lead through complexity, make tough decisions and still put people first? For me, the answer became clear during a defining moment early in my careerone that changed my path entirely. Today I am a business-school educator, but I began my career in the corporate world. I faced a challenge so intense that it motivated me to go back to school and earn a Ph.D. so I could help others lead with greater purpose and humanity. Back then, I was working for a multinational home goods company, and I was asked to play a role in closing a U.S. factory in the Midwest and moving its operations abroad. It was, by every business metric, the right economic decision. Without it, the company couldnt stay competitive. Still, the move was fraught with emotional and ethical complexities. Witnessing the toll on employees who lost their jobs, and the broader effects on their community, changed how I thought about business decision-making. I saw that technical skills alone arent enough. Effective leadership also requires emotional intelligence, ethical reasoning and human-centered thinking. That experience was a turning point, leading me to higher education. I wanted to fulfill a greater purpose by equipping future business leaders with critical human-centric skills. And to do that, I needed to learn more about these skills why they matter, how they shape outcomes, and how we can teach them more effectively. Often called soft skills or people skills, these are also, more appropriately, referred to as power skills or durable skills. And they arent just nice to have. As my own experience shows and as research confirms, they are central to success in todays business world. Power skills: Underappreciated, yet in demand Research on power skills dates back to at least 1918, when the Carnegie Foundation published A Study of Engineering Education. That report concluded that 85% of engineering professionals success came from having well-developed people skills, and only 15% was attributed to hard skills. These early findings helped shape our understanding of the value of nontechnical skills and traits. Today, employers arguably value these skills more than ever. But while demand for these skills is growing across industries, theres not enough supply. For example, nearly 7 in 10 U.S. employers plan to prioritize hiring candidates with soft or power skills, according to LinkedIns most recent Global Talent Trends report. Yet 65% of employers cite soft skills as the top gap among new graduates, according to Courseras 2025 Micro-Credentials Impact Report. New hires are struggling in the areas of communication, active listening, resilience and adaptability, the survey found. Power skills are transferable across roles, projects and industries, which makes them especially valuable to hiring managers. And research continues to show that these skills drive innovation, strengthen team dynamics and help organizations navigate uncertaintykey reasons why employers prioritize them. Three power skills to prioritize So what does it look like to lead with power skills? Here are three key areas that have shaped my own journeyand that I now help others develop: Adaptability: Adaptability goes beyond simply accepting change. Its the ability to think, feel and act effectively when the situation changeswhich, in todays business environment, is all the time. Consider a company expanding into a new international market. To succeed, it must invest in cultural research, adapt its operations to regional norms and align with local regulationsdemonstrating adaptability at both strategic and operational levels. Thats why adaptability is one of the most in-demand skills among employers, according to a recent LinkedIn study. Adaptable workforces are better equipped to respond to shifting demands. And with the rise of artificial intelligence and rapid tech disruption, organizations need agile, resilient employees more than ever. Empathy: As I learned firsthand during my time in the corporate world, empathyor the ability to understand and respond to the feelings, perspectives and needs of othersis essential. Empathy not only fosters trust and respect, but it also helps leaders make decisions that balance organizational goals with human needs. More broadly, empathetic leaders create inclusive environments and build stronger relationships. At Western Governors University, we have an entire course titled Empathy and Inclusive Collaboration, which teaches skills in active listening, creating culturally safe environments and cultivating an inclusive mindset. Inclusivity: Effective communication and teamwork consistently rank high as essential workforce skills. This is because organizations that excel in communication and collaboration are more likely to innovate, adapt to change and make informed decisions. While managing a global transition, I saw how hard and necessary it was to listen across cultural lines, to foster collaboration across borders and departments. When teams collaborate well, they bring diverse perspectives that can foster creativity and efficiency. The ability to communicate openly and work together is crucial for navigating complex problems and driving organizational success. The business landscape is evolving rapidly, and technical expertise alone is no longer enough to drive success. Power skills like adaptability, empathy and inclusivity are crucial, as both research and my own experiences have taught me. By prioritizing power skills, educators and businesses can better prepare leaders to navigate complexity, lead with purpose and thrive in a constantly changing world. Sandra Sjoberg is a vice president and dean of academic programs at Western Governors University School of Business. This article is republished from The Conversation under a Creative Commons license. Read the original article.
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E-Commerce
Often lost in the generally breathless coverage of generative AI, ChatGPT sports a few genuinely useful features that arent quite so obvious. These options dont get splashy demos or make the headlines, but instead quietly make your life as a gen-AI user a bit easier. Let’s take a quick look at some of ChatGPT’s unsung heroes. Edit Prompts We’ve all been there. You type out a prompt, hit enter, and immediately spot a typo that fundamentally changes the meaning. Or perhaps you realize you forgot a crucial piece of context. But lo and behold, hover over your prompt and youll find a simple “Edit” button, which allows you to refine your input in real time. Iterate on your questions, add details, and guide the AI more effectively without losing the thread of the conversation. Custom Instructions A must-tweak for anyone who uses ChatGPT regularly, tucked away in the settings (click your profile photo up in the right-hand corner) is the “Custom Instructions” feature, which lets you tell ChatGPT how you want it to behave. Want it to respond in a particular tone? Prefer bullet points over paragraphs? Want to avoid jargon? This is where you set the rules, ensuring consistency and making the whole experience feel a lot more personal. Regenerate Responses Whether ChatGPTs response is a total dud or simply good, but not perfect, the Try again feature is worth playing around with. Click the recycling arrows-looking icon that appears when hovering over the AIs response and choose Try again to regenerate its response. Each iteration should give you a slightly different angle, new phrasing, or an updated perspective. It’s a quick way to explore variations and ensure youre getting the best output for whatever task youre working on.
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E-Commerce
This article is republished with permission from Wonder Tools, a newsletter that helps you discover the most useful sites and apps. Subscribe here. Curious about my actual tech tool kit? I’m sharing the apps and tools that powered me through a recent morningfrom wake-up alarm to lunchtime break. This builds on my recent focusing and timeboxing posts. Id be delighted to hear about the tools youre relying on today in a comment below or an email reply. 7 a.m.: Get ready for the day I welcome the morning by getting my body and brain moving, picking a few words of gratitude, and gauging my wellness. When Im exhausted, running late, or otherwise off-center, this gets blurred. Oura Ring: I check my sleep quality and resilience score to calibrate my expectations for the day. Having an objective measure of how well Ive slept, my heart rate volatility, and other metrics helps me decide whether to push my exercise harder or give myself grace. It also helps motivate me on dreary days. Brain Games: Playing The New York Times Spelling Bee, Wordle, and Connections with my wife and daughters is a fun breakfast ritual, and less stressful than scanning headlines. I also like Pointed, Bloombergs new (first) game, and various other quick thinking games. TickTime Cube Timer: I flip this onto its 1-minute side to initiate a simple countdown. Having this nearby helps me stick to a new habit: a trio of one-minute core exercises. Doing these at the start of the day helps get my energy going. It also means a busy day later wont rupture my routine. 8 a.m.: Walk my daughter to school No tech. No tools. 8:30 a.m.: Plan the day While commuting to work, I listen to podcasts with Snipd. If my subway isnt too crowded for me to lift my arms to read, I use Readwise Reader to catch up on articles Ive saved for later. I also use Superhumans email app to check for work emergencies. When I get to work, I map out what’s ahead with a digital/analog mix. Google Calendar: I check GCal for meetings. I experiment with other calendarsincluding Vimcal, Akiflow, Fantastical, and Notion Calendarbut on this day, the simple and free GCal is sufficient. Apple Reminders: I keep at most three priority tasks at the top of my list. I only add to that top tier when Ive completed one. I adopted that tactic from Oliver Burkemans excellent Four Thousand Weeks. ReMarkable Paper Pro: I timebox my day hour by hour, based on priorities, energy level, and scheduled meetings. Having a detailed plan helps me avoid decision fatigue later. And when I lose focus, it pulls me back on track. Sometimes I use Sunsama, a digital planner. I like varying my routine, so I rotate between planning there or on my Remarkable tablet [heres why I use it], my office whiteboard, a Rocketbook erasable notebook, or paper. 9 a.m.: Writing I tackle creative work early when my focus is freshest. Tools help minimize distractions and friction so I can concentrate and think. Letterly: I dictate my thoughts into this app, which cleans up filler words and formats my dictation into an outline, summary, or series of questions to explore. It’s good for getting ideas flowing before more detailed thinking and editing. When I want an AI assistant to challenge my ideas, I use ChatGPTs Advanced Voice Mode, but Letterly is great for bionic dictation. Lex: This writing tool provides a simple interface plus an AI editor that lets me check grammar, spelling, syntax, repetition, and more. Google Docs/iA Writer: Reliable blank canvases with minimal friction. Raycast: Without switching apps, I can quickly add items to my Reminders or Calendar, maintaining my writing flow. Headspace: Focus music without lyrics helps with concentration and blocks out city noise around my Times Square office. 10 a.m.: Wrangle Email I set up periodic sprints to process email so it wont consume my day. Superhuman: I use keyboard shortcuts to move through routine emails quickly. Superhuman also has helpful tags and filters so I dont drown in messages. The automated reminders ensure I follow up on open threads. Boomerang is a great alternative for follow-ups if you use Outlook or Gmail. Shortwave: I like this AIpowered email app for easily finding, organizing, and summarizing messages. Lazy: I use a quick keyboard shortcut to clip and file important info from an email into Lazy, my notes app, with contextual info automatically included (sender, date, subject line) without having to switch out of my email app. Flow: Dictating messages saves my hands from typing fatigue. Its remarkably accurate compared with old-fashioned dictation software. Unlike Letterly, this plugs text directly into whatever app Im working with. 11 a.m.: Break Wakeout: This app features GIFs of ordinary people doing stretching and cardio. I can imitate their movements for a variety of one-minute exercises. The exercise is minimal, but at least my brain briefly pauses and my body moves. These breaks help clear my head three times a day. 11:05 a.m.: Craft a presentation When preparing workshops or classes, these tools help me craft engaging visual materials. I like app-smashingusing multiple apps together to benefit from their best features. ChatGPT-4o Image Generation and Ideogram: These help me generate custom images for slides when needed. Beautiful.ai: Slides automatically adjust as I add content, saving design time. Keynote: This reliable Mac presentation software works offline, supports in-person plus remote presentations, and offers slick moving slide backgrounds. iA Presenter: I use this to create a visual presentation out of an outline. When Im turning text materials into visuals, I import my words into this (non-AI) app, which displays markdown text as visuals alongside presenter notes. Claude Projects and NotebookLM: These AI tools help me find common themes, key ideas, and examples in prior materials Ive created, so I can build on my own past work. Perplexity: Provides thorough, citation-backed search results powered by AI models that understand my detailed queries. The helpful search summary ensures Im not left with hundreds of raw (Google) links to sort through. This article is republished with permission from Wonder Tools, a newsletter that helps you discover the most useful sites and apps. Subscribe here.
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